Utilize standard monitoring and processes to assess the health of Riot’s live services
Lead the investigation and mitigation of live incidents as an Incident Commander, and participate in post-incident RCAs
Use investigation and troubleshooting to return impacted systems to service quickly and keep our games green for players
Identify improvements to the team’s tools, processes, and documentation, as well as broader improvements to prevent incidents and drive down incident impact for Riot’s live services
Write tooling, automation, and services to implement these improvements
Write and understand code in the team’s codebases, utilizing appropriate data structures, algorithms, and software testing best practices
The standard working schedule consists of four 10-hour days, including one weekend day and three days off per week. This schedule supports our follow-the-sun oper...