Hiring Events is a live production product that receives a high volume of support requests from clients, often related to malfunctioning or misconfigured features. The team plays a critical role in diagnosing, triaging, and resolving these issues—particularly with in-progress hiring events that are not functioning as expected. This involves debugging issues across systems, collaborating closely with the Client Support and GTM teams, and maintaining high client satisfaction, measured in part by user ratings.
Analyze and resolve production issues, especially related to ongoing hiring events. Work closely with client-facing teams to address and triage support tickets. Ensure timely resolution of issues to meet established SLAs. Monitor production systems; respond swiftly to alerts or degradation in performance (going red). Support architecture changes and system integrations that may impact hiring events. Maintain and update event logic in response to changes in dependencies and syste...