Description

Business Overview

Rakuten Group, under the mission of Empowering People and Society through Innovation, operates a wide range of businesses both domestically and internationally, including e-commerce, travel, digital content, telecommunications, FinTech, and professional sports.

Department Overview

The Business Support Development Department (BSD) is a development organization that supports the diverse business operations and systems of the Rakuten Group through the power of products, AI, and data. It optimizes complex business processes and provides the foundation that supports business growth.

Within BSD, our team is a product development organization specializing in the DX of the Customer Support (CS) domain. Our mission is to improve customer experience, service quality, and operational productivity - achieved through the planning, development, and continuous improvement of products serving end users, mercha...