Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.

WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon and send Zero product waste to landfill “the 3 Zeros”. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned & damaged product value, and create the best customer returns experience in the world.
Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we...