Description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully‑featured services to millions of active customers ranging from fast‑growing startups to large enterprises and government agencies. AWS customers continue to leverage our services for everything from exploratory experimentation to mission‑critical business systems.

Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer‑centric company, and this applies to helping our own Amazon employees with their daily IT support needs. Our team innovates for the Amazonian, making the interaction with IT Support as smooth as possible. We eliminate root causes, automate issue resolution, or guide customers toward optimal troubleshooting steps. We use machine learning to understand customer behavior, predict intent, deliver personalized content, and automate issue ...