Description
Amazon is Earth's most customer-centric company, and Amazon Customer Service (CS) organization is broadly recognized as #1 both in the US and abroad. We drive innovation and customer obsession into everything we do, from intuitive self-service experiences to high-quality associate support when customers need us most. Come build the future of customer service.

The Associate Engineering team plays a critical role in this mission. We empower associates to solve customer problems with confidence, giving them intelligent tools, actionable insights, and systems that analyze customer interactions, all working to set new standards for service excellence.

We are building the next generation of Agentic AI and Generative AI experiences for customers and associates, where technology amplifies human connection, reduces friction, and delivers seamless, consistent, and personalized interactions at global scale.

We're seeking an innovative, customer-obsessed S...