Mission:
The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high-quality customer service and strong operational performance aligned to business targets.
You will act as the team's technical authority for Smartspace systems, with a focus on KNX, DALI lighting control, room control applications, and system integration, supporting the modernisation, optimisation, and lifecycle management of installed systems across customer sites.
The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high-quality Smartspace solutions and continuous improvement in customer satisfaction.
Key responsibilities:
* Assist SOM with developing productive and rewarding relationships with the key customers to grow our business and demonstrate the value of Schneid...