To support the Medical Social Work Department in providing emotional, social, and practical assistance to residents and their next-of-kin through referral management, administrative support, enquiry handling, basic supportive counselling, and coordination of social and financial assistance services, with the aim of enhancing coping, well-being, and quality of life.

• Receive, process, and maintain referral records for nursing home and day care centre admissions
• Support Medical Social Workers (MSWs) in intake assessments, admission coordination, and service arrangements
• Assist residents with community-related matters, including accompanying them to banks, Housing & Development Board (HDB), and other agencies as required for case management purposes
• Maintain accurate records and documentation to facilitate periodic reporting, statistical returns, audits, and ad hoc information requests <...