Responsibilities

Manages and escalates brand‑and trust‑impacting issues using clear, professional communication and sound judgment, while collaborating with cross‑functional teams in real time. Delivers concise, on‑brand responses to maximize customer satisfaction, handles sensitive information independently, and identifies opportunities to improve the customer experience through proactive and simplified messaging.

Qualifications

• 2+ years of experience in public/brand sensitive social media platform support, with a heavy focus on communications utilizing multiple communication channels (email, chat and phone)
• 2+ years technical support experience (strong empathy, agility, solutions‑oriented mindset); experience supporting social media platforms preferred
• C-1 written/comprehension English proficiency based on third‑party validation tool
• Deep familiarity with Social Media platforms such as Facebook, Instagram, Reddit, ...