Support | South Africa (Cape Town or Johannesburg) | Hybrid Working

We are looking for an experienced and technically strong Senior SysOps Engineer. In this hybrid senior technical and leadership role, you will serve as the primary L3 escalation point for complex technical issues while actively contributing to operational excellence, automation, security, and continuous improvement across our managed services environment

You will combine deep hands-on expertise with our core toolset (N-able, Intune, Microsoft Defender, Entra ID, Acronis, Mimecast, Meraki, etc.) with the ability to mentor the team, drive proactive solutions, and help lead the SysOps function. If you thrive on solving challenging problems, building efficient systems, and developing both technology and people, this is the role for you.

Job responsibilities

• Act as the final escalation point within the SysOps team for complex technical issues that L1/L2 cannot resolve.