Responsibilities:

Monitoring of all systems, applications and network infrastructure events using the monitoring tools.

Analysis of incidents based on event management matrix.

Escalating incidents to Level 2 support engineers where required.

Perform daily activities as documented in the daily checklist

To monitor, track and update the change management activities & routine activities

Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.

To send SMS to stakeholders for any P1 incidents

Activates and facilitates the Technical/Management Bridge when required

Requirements:

Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent

At least 3 years of IT experience

With at least 2 years as a command centre operator in an enterprise command centre

Minimum of 2 yea...