Essential Duties and Responsibilities:
- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.
- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.
- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.
- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.
- Assist in conducting HSDE training sessions, ensuring team competence.
- Meet Quality Assurance (QA) and key performance metrics standards.
- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.
- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.
- Review and provide feedback on HSDE documentation ...