**Description**

The **SMIT Service Desk Tier I Team** has an opening for an entry level technician to work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide technical support issues for end-users of the organization's products and services.

**Primary Responsibilities**

**As a Service Desk Tier I Technician, you will:**

+ Use automated information systems to analyze routine situations.
+ Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
+ Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
+ Supports users by fulfilling individual requests for information and/or training in the ...