**Description**

The SMIT Service Desk has an opening for an experienced Technical Lead to work in our Norfolk, VA office. This position provides Tier I assistance in problem resolution through mentoring and coaching through individual or classroom training instruction.

In addition, this Technical Lead will provide onsite support to troubleshoot, repair, and manage hardware, software, and network systems. It is essential for tasks requiring physical access and hands-on hardware repairs.

Primary Responsibilities

**As a Service Desk Technical Lead/Onsite Support, you will:**

+ Provide onsite support.
+ Troubleshoot, repair, and manage hardware, software, and network systems onsite.
+ Monitor Teams Chat to assist Tier I Agents.
+ Assist with training sessions and performance progression.
+ Prepare for, lead, and follow-up on technical training sessions.
+ Track agent performance.
+ Assist Supervisor with ticket analysis.
+ R...