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Job Responsibilities

• Drive product awareness through various channels (panel of external brokers/branch personal bankers/RWM relationship managers/Branch Managers) to build new-to-bank (NTB) sales pipeline and drive the utilization for Share Margin Financing (SMF) business.
• Manage the relationship and create stickiness with in-market brokers/ dealers /remisiers/clients through unrivaled customer service.
• Provide accurate, valid, complete and latest information to internal and external stakeholders.
• Handle customer complaints effectively, provide appropriate solutions and alternatives; follow up closely to ensure issues are resolved.
• Actively participate and promote the Bank’s marketing campaign to drive NTB acquisition and SMF utilization.
• Perform visitation to external brokers, branches and Priority Banking Center on month...