Position Overview
JOB DESCRIPTION
Job Title
SME - Service Business Operation
Job Description
Key Responsibilities
Review and standardize all relevant internal processes to ensure compliance, accuracy, and operational consistency, including but not limited to service contract review, order booking, billing, T&M quotation, and order management within the teamSupport the implementation and rollout of all new service-related initiatives associated with business operations.Collaborate cross-functionally with relevant stakeholders to review, align, and optimize end-to-end upstream and downstream processes, ensuring seamless integration, clear accountability, and consistent execution across the entire service business operation chainIdentify risks and support approval processDrive process compliance, SOX, audit readinessLead continuous improvement and standardizationDrive adoption of AI tools to coope...