Position Overview
crucial at Similarweb?
The Customer Success Manager is a key player on the SMB Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.
So, what will you be doing all day?
Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success Responsible for onboarding, training, boosting engagement, and evangelising Similarweb's product offeringsAct as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.Manage and expand long-term customer relationships, and ensure account longevity and renewalsIdentify ...