Our client, a Global Insurance company, is looking for a Small Business Help Desk Representative for their O'Fallon, MO location. Responsibilities:

+ Provide timely customer service to incoming requests via the phone in an automated call delivery environment. (NICE CXOne Phone Platform)

+ Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours

+ Tracking of phone/email/portal tickets in Service Now platform.

+ Assume ownership and respond to customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome.

+ Ability to meet our First Level Resolution standards.

+ To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

+ Effectively navigate multiple systems and applications to research, analyze and res...