Position Overview
recruit express pte ltd is looking for an experienced Customer Support Manager in Singapore to oversee customer support operations and drive service excellence. The ideal candidate will have a Bachelorβs Degree in a relevant field, ITIL certification, and at least 3 years of experience in the industry. Responsibilities include managing the support team, achieving SLAs, and enhancing customer satisfaction through operational efficiency and governance metrics. Collaboration with various departments is crucial in this role.
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