Develop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)
Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectives
Define and monitor KPIs and success criteria for transition completion
Ensure business continuity through proactive risk identification and mitigation strategies
Ensure compliance with contractual obligations, SLAs, and regulatory requirements
Oversee the implementation of the defined support model for all local solutions