PURPOSE OF JOB:

Is responsible for overseeing and managing operational activities at a specific site. This role involves ensuring that SLA is executed efficiently, safely, and according to specifications. The position plays critical role in coordinating work, supervising staff, and maintaining a productive and safe work environment.

KEY PERFORMANCE AREAS:

This position will be responsible for the following 4 Key Performance Areas:

1. Financial KPA: All costs are managed within the monthly budgeted allocation.

2. Customer KPA: To retain 100% of all Technical managed sites.

3. Operational KPA: To optimise End User Sales efficiency by 100% utilization of all sales resources.

4. Learn & Grow KPA: To enable end user sales executives to confidently retain and increase end user customer base within FYE.