Support the operation and maintenance of overseas cloud-based services, ensuring platform stability, reliability, and performance; proactively identify and resolve system bottlenecks.
Follow internal operational processes, taking ownership of incident management, service request management, problem management, and change management.
Be responsible for platform software upgrades, as well as the deployment, maintenance, and optimization of core systems.
Handle major incidents and day-to-day operational issues, restore services efficiently, perform root cause analysis, and drive long-term improvements.
Design, develop, and maintain automated operations tools to improve efficiency and optimize operational workflows.
Provide 7×24 on‑call technical support, with standard 5×8 working hours coverage.