Monitor, measure and improve the reliability, availability and scalability of Forcepoint products and infrastructure
Engage in Incident response and participate in post-mortem analysis to investigate root cause and capture contributing factors for remediation
Perform analytics on previous incidents and trend/usage patterns to better predict issues and take proactive actions
Design and build custom tools as needed to support process optimization, challenging the status-quo and improving operational efficiency
Participate in 24*7 rotational shifts & On-Call for handling production operation issues
Identify manual routine operational practices and build robust automation capabilities using code and modern tools
Review and create dashboards/reports for application telemetry and infrastructure health for pro-actively identifying performance constraints and bottlenecks