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Site Engagement Analyst, Customer Experience

Bop LLC
Location 📍 New York, United States
Posted 📅 April 08, 2026
Work Type ⏰ full-time

Position Overview

Shopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights . The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right candidate will have analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them and how we can improve their experience. They should have a collaborative mindset that enables them to work effectively across Marketing, Merchandising, and Technology departments. This position sits...

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Job Details

Employment Type
full-time
📊
Category
Business Operations Specialists
🏠
Work Arrangement
On-site
📍
Location
New York, United States