Key Responsibilities
- Execute and monitor end-to-end billing runs
- Validate rating, charging, and invoicing processes
- Ensure billing completion within SLA timelines
- Perform bill validation and reconciliation checks
- Investigate and resolve billing discrepancies
- Troubleshoot rating, taxation, invoicing, and payment issues
- Monitor scheduled batch jobs and Unix scripts
- Maintain job scheduling tools (e.g., Control-M, Autosys)
- Handle incidents as per ITIL framework
- Support minor configuration changes in production
- Participate in change deployments and release validation
- Prepare impact analysis for production fixes
- Generate daily/weekly billing health reports
- Perform revenue reconciliation
- Support audit and compliance requirements
- Maintain operational documentation and SOPs
- Provide L2 support and operations for the Single View application environment: manage and resolve escalated incidents and service requests....