- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform language translation and proofreading where necessary.

- Respond and support players issues via chat and email, including but not limited to password resets and more.

- Business hours: 10:00-19:00

- Onsite role: Yotsuya, Shinjuku

Requirements

Requirements

- Native or Fluent level Simplified Chinese

- Business level English (Japanese is nice to have)

- Passionate about the video game industry.

- Strong logical thinking.

- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.

- Able to deliver excellent customer service via email and chat.

- Able to understand games from a gamer’s perspective.

- Capable of analyzing and solving i...