SIAM Lead (Service Integration & Management Lead)

Location: Warwick

Experience: 8+ years

Work mode: Hybrid

Key Responsibilities

1. SIAM Strategy & Governance
   • Define and implement the SIAM operating model, governance framework, and processes.
   • Establish end-to-end service accountability across multiple vendors and internal teams.
   • Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
   • Drive continuous improvement initiatives for service integration efficiency.
2. Vendor & Supplier Management
   • Manage relationships with multiple service providers and vendors.
   • Define and enforce SLAs, OLAs, KPIs, and governance structures.
   • Ensure vendor performance aligns with contractual obligations and business expectations.
   • Lead service reviews, vendor scorecards, and escalation management.
3. Service Integration & Delivery