The Manager, Brand Experience is responsible for leading the daily operations and service excellence delivery of interior surface products as a premium showroom environment. This role ensures that all customer interactions reflect the company’s brand positioning and professionalism. The incumbent will manage the frontline team, maintain showroom presentation standards, implement service protocols, and support brand storytelling initiatives aligned with premium retail expectations.

• Oversee daily operations of the showroom.
• Ensure a refined, welcoming, and professional visitor journey.
• Maintain high standards of showroom presentation and ambience.
• Handle escalated customer matters professionally.
• Lead and supervise the Brand & Customer Relations team.
• Coach staff on service etiquette, grooming, and communication.
• Conduct on-the-job training and reinforce brand sto...