Role Overview:
Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the MetLife vision and holds the team accountable to those expectations. Ensures that the team has the knowledge, skills, and tools to be successful and provides support as appropriate.
Key expectations:
•Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
•Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
•Remove barriers to the success of the team or the individual
•Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
•Takes accountability for the team they lead a...