Supervise daily retail shop operations and ensure smooth workflow

Lead and manage shop assistants to achieve sales and service targets

Monitor stock levels, replenishment, and product display arrangement

Handle cashier duties, customer enquiries, and complaints professionally

Ensure cleanliness, hygiene, and safety standards are maintained in the shop

Prepare daily sales reports and assist with inventory control

Train new staff and ensure compliance with company procedures

Coordinate with management on promotions, merchandising, and operational improvements