**Overview**

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

**Responsibilities**

Job Duties:

+ Ability to fulfill all duties listed for a Customer Experience Advocate
+ May carry out all opening and closing procedures in the absences of store management
+ May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
+ May represent management in resolving customer service issues
+ Responsible for completing all mandatory and regulatory training programs
+ Perform other duties as assigned

**Qualifications**

Education:

+ Minimum: High School Diploma (or currently enrolled) or GED
+ Preferred: AS Degree or Higher

Experience:

+ Preferred: 2 or more years previous experience in related position

Special Conditions of Employment...