POSITION TITLE: Shift Supervisor

PURPOSE: To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of Speed of Service, Guest Engagement and Profitability while strictly adhering to the policies and procedures of CraftWorks Restaurants & Breweries, Inc.

ESSENTIAL DUTIES:

• Supervise restaurant in the absence of an assistant or General Manager.


• Strictly follow company Cash Handling Policies & Procedures expectations.


• Complete opening and closing duties utilizing the Opening & Closing Operational Checklists.


• Execute Manager Travel Path 4-6 times per hour during peak hours of operation.


• Engage Guests through effective table visits and relationship building.


• Promptly and professionally handle Guest issues/complaints using the 3 A’s of Guest Recovery.

...