Adept at performing Root-cause analysis of complex problems involving multiple parties, networks, hardware, and software that relates to distributed cloud-based systems concerning scaling, performance, or network issues.
Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
Work closely with the release management team to plan and coordinate software releases.
Collaborate with onsite teams and clients to ensure seamless performance of all the systems.
And often involves routine grunt work on service requests to assist other teams with platform services.
Organizing shift schedules of the team
Hand off between changing shifts
Supervising and organizing the team’s assignments based on priority.
Making sure the team in shift adhering to SLAs of the tickets assigned
Coordinating with product and development teams for i...