Position Overview
Key Responsibilities:
1. Team Leadership & Supervision:
- Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness.
- Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
- Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
- Provide guidance and support to team members, helping them with any challenges or questions they may have.
- Monitor employee performance during the shift and provide feedback to improve performance.
- Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.
2. Customer Service Excellence:
- Ensure that all customers are greeted promptly and served in a friendly, professional manner.
- Handle custome...