Job Description

This role is on-site in Hemel Hempstead. With a shift patten eventually, 4 on and 4 off.

Responsible for accurately recording incidents reported by Network Management Tools and by customers directly, ensuring that the incident is accurately logged with the correct information, severity and impact and that any incidents which may breach SLA are escalated accordingly.

To deliver excellent customer service to Motorola customers through effective and professional handling of Incidents, Service Requests, Queries and Complaints via telephone, email, web chat or the Service Management Terminal.

This role is the Motorola UK first point of customer contact and is in place to deliver first class service through effective recognition, progression

and resolution of incidents. The role holder will understand and respond to the customers needs efficiently, effectively and professionally to
ensure outstanding service...