Position Overview
Position Summary:
Under the direction of the Front Office Manager, this position is responsible for administering front desk functions and supervising the hotel operation. You will oversee all operations during your shift and work closely with other managers and employees to exceed guest experiences. As acting “Manager on Duty”, you will look after the health and safety of all guests and team members.
Key Accountabilities:
Manages and direct the day-to-day activities of front office Team to drive guest satisfaction Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met...