• Contract type (job boards): Permanent contract

Shared Services Center (SSC) Manager - Mexico is responsible for leading and optimizing the operations of the SSC, ensuring high-quality service delivery, operational efficiency, and alignment with Coface’s global strategy. This role drives continuous improvement, enhances service scope and productivity, and fosters strong collaboration with internal stakeholders across the Group.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop SSC Team Leaders and Managers to build a high-performing, engaged, and collaborative team environment.
• Provide strategic direction in alignment with the Group SSC Director (direct reporting line at HQ level).
• Promote a strong service-oriented culture, accountability, and continuous improvement.
• Drive talent development, succession planning, and capability build...