Develop an in depth knowledge of the clients, their industry, and key contacts.
Provide high level of client service by communicating and servicing them proactively.
Document client interactions in a contact / call report.
Attend to stakeholders enquiries and process all submitted documents relating to SRS, ensuring that problems, errors and omissions are escalated and dealt with immediately in the most appropriate manner.
Receive, check, sort, record and process all documents received from stakeholder (s) or lodging agent(s) or SRS Client Services in accordance with the necessary procedures.
Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders instructions.
Support client Shareholders Meetings Attendance Registration and Polling Services.
Assist in reviewing processes and workflows to ide...