Leads and models a customer first culture across all roles.
Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback to maintain a five-star customer experience.
Monitors individual team members performance and develops action plans for improvement through weekly performance discussions using, observations, customer review, mystery shops through coaching and development.
Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes.
Coaches the team on how to achieve all set goals
Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed.
Responds promptly to all customer questions providing product and s...