Job Profile Summary

The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites.

They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients.

Individuals in this role install and test new software and hardware. They maintain servers and network hardware. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

Services Technicians provide telephonic, remote and on-site support to clients.

Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to c...