Description and Requirements

Lenovo Premier Support is seeking a highly motivated and customer-focused Services Engagement Manager (SEM) to join our growing team. In this role, you will be responsible for ensuring customer satisfaction with Lenovo Premier Support Plus by building and maintaining strong relationships with our clients throughout Latin America.

Premier Support Plus (PSP) is designed to help organizations achieve their top priorities by providing expert assistance and solutions, reducing device repair costs, and ensuring that IT talent can focus on innovation and key business goals.

Premier Support Plus is Lenovo's top-tier IT support service designed to provide seamless, reliable, and repeatable support for end users. It goes beyond traditional support by offering a suite of smart services aimed at maximizing productivity and minimizing downtime. This service includes access to elite technicians available 24/7, proactive and p...