ServiceNow Senior Engagement Manager (SEM) is responsible for leading ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations.

Key Responsibilities:

Delivery Ownership & Engagement Leadership

· Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance.

· Lead engagement governance including RAID management, stakeholder alignment, and cadence planning.

· Control delivery scope, schedule, financials, risks, and quality across all workstreams.