Position Overview
Job Description
The role
Who you will work with
Service Management Team Wider IT Team Business Users of Custom Applications What you will be responsible for
Support & Client Focus
Help deliver the service management roadmap, which is aiming to deliver a number of self-service, automation and orchestration initiatives. Ensure that industry knowledge remains up to date. Scrutinise all requests for change to ensure that any work to the tool maximises value to the Firm and its clients. Maintain a working knowledge of all of the Firm's Service Management processes, and how those processes are integrated with the tool, to ensure that the impact of a change to one module is fully understood across all modules. Work with process owners, providing practical input and advice to help rationalise and improve stated requirements whilst at the same time ensuring that any ch...