Position Overview
Job Description:
Role Summary
We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.
Key Responsibilities
Own end-to-end QA for releases – test strategy, planning, execution, and sign-offDefine and drive QA governance, standards, and best practices across projectsLead functional, regression, integration, and UAT testing cyclesValidate ServiceNow configurations, customizations, and integrationsEstablish and drive test automation (ATF/Selenium) to improve coverage and efficiency Manage defect lifecycle and ensure timely resolution with development teamsPerform data validation and e...