Description:

Role Description 1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to: a. Lead discovery effort to design an approach and roadmap for transforming Customer Service Management using ServiceNow CRM product suite. b. Lead assessment of current Customer Service Management product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation. c. Lead discovery effort to design an approach and roadmap for transforming Financial Service Operation (Customer service/front, Middle and Back-office Operations) process using ServiceNow Industry products. d. Lead assessment of current ServiceNow Financial Service Operation (Customer service/front, Middle and Back-office Operations) implementation and setup to recommend gaps, improvement areas, best practices, continual transformation. 2) As a solution consultant and architect, work as the lead Solution architect for new product implementation ...