Position Overview
Description
Key Responsibilities
Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident ProcessSupports problem management and CAPA for complex scenarios.Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholdersEnsure the Platform Capacity is proactively managed and aligned with the Platform RoadmapEnsure transparency on license consumption and ensure only licenses products are deployed and usedOverseeing instance landscape and ensure instance alignment and integrity across the stackTake responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.Own the Operational Handbook for the ServiceNow platform and dependent products.Managing internal and external suppliers’ performance to e...