About the role

We are seeking a Product and Platform Lead for ServiceNow. The ideal candidate will be a self-starter capable of wearing multiple hats, including technical advisory, solution design, and implementation leadership. This role requires a deep understanding of the ServiceNow platform, strong technical expertise, and the ability to guide and mentor teams to achieve successful outcomes. The role will take an enterprise-wide perspective and ensure a fit-for-purpose, robust and cost-optimized approach, enabling direct users of the application and the organization a seamless user experience.

The role is highly collaborative in nature with touchpoints across functional teams, vendors, and business leaders striving for excellence in delivery of the services. You will lead teams of developers for both BAU and Project operations under the Managed Service Provider contracts.

Key responsibilities