Experience: 10+ years

Summary

The Service Now ITOM CMDB Architect plays a pivotal role in designing, implementing, and optimizing the Configuration Management Database (CMDB) within the Service Now IT Operations Management (ITOM) framework. This strategic position is responsible for ensuring data integrity, service dependency mapping, and operational excellence across enterprise IT environments. The architect will lead the development of a robust, scalable, and future-ready CMDB that serves as the single source of truth for IT assets and relationships, enabling advanced capabilities in incident management, change control, problem resolution, and service mapping. With deep expertise in Service Now platform architecture and ITOM best practices, the incumbent will collaborate with cross-functional teams—including IT service management, infrastructure, security, and application owners—to align CMDB strategy with business objectives. This role demands a blend of techni...