Job Description
. We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities.
. The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.
Key Responsibilities
. IT Service Management (ITSM) Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
. Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management Drive continuous improvement of ITSM workflows and automation IT Operations Management (ITOM)
. Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management Monitor infrastructure and application services, ensuring proactive issue identification and resolution
. Maintain service maps...