Position Overview
JOB DESCRIPTION
ServiceNow Architect – CSM, FSM, MCO,APO Focus
Key Responsibilities
Lead the architecture and design of ServiceNow solutions across Customer Service different Application and Modules.Define the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation.Define HLD, LLDs and Translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.Collaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals.Design and Oversee integrations with CRM, ERP, IoT platforms, and other enterprise systems like SAP, Salesforce, DProvide technical leadership and mentorship to developers and administrators.Conduct design workshops, proo...